FAQ AND SHIPPING INFO
1. How do I know you are not scammers?
2. How to place an order?
3. How to Pay Via Western Union (WU)?
4. How do I pay with my Credit Card(CC)?
5. Is there a minimum order amount limit?
6. What if my product is out of stock?
7. Do you accept credit cards?
8. Do you guarantee delivery?
9. Is your packing discreet, what about customs, what if the package is seized?
10. When can I see the expected arrival date of my package?
11. Is a signature required on arrival?
12. What means Semi-shipped?
13. Give me the tracking number / Do you provide tracking numbers? / Are the packages trackable?
14. My package is late / How much I have to wait ?
ANSWERS
1. How do I know you are not scammers?
We are a legitimate supplier of discount medications and to scam would not be in our best interests since we get more than 80% of business from repeat customers. We have the best prices on the internet for original and generic branded pharmaceuticals and we will always strive to further improve our service. Scam sites usually have minimum order amounts of hundreds of dollars as they know they have only one chance to scam people, We on the other hand have no minimum order amount so customers can feel comfortable ordering as and how they feel like it .
How to place an order?
Just browse our site and add products to your cart ,when you have selected the products click the check-out button and enter your correct name and shipping information,you will receive an email after checkout confirming your order and payment info,it really is that simple...!
How to Pay Via Western Union (WU) ?
When you are using WU it is a simple money transfer. You are just sending your funds from your location to another one. All the info you need is the Name, Last name, City and country of the receiver. This information is enough to make a transfer. We recommend to say you are sending money to your friend or relative if asked by western union(WU is not supposed for business). Do not protect your transfer with a secret question, fill in only the necessary fields. The collector will have a valid ID. After the payment is made, sign in the site, open your order history , find the order you have paid for, click on “Enter WU info” or “Enter MG info” and fill in all the fields with the exactly that info you have got from WU or MG and have used for the transfer. After the payment info is sent it will take up to 24 hours to collect them and we will begin processing your order.
How do I pay with my Credit Card(CC)?
You can pay by credit card at www.westernunion.com< but please check your email for recipients name and details as we will not be able to collect the payment if you send it to the wrong name and this will delay shipping of your order.
Is there a minimum order amount limit?
We have designed this store especially for your comfortable and easy usage, so we haven't fixed any minimum order amount limit. You are free to order whatever you want and in any amount you want. Feel free to place your order and we'll be glad to take care of the rest.
What if my product is out of stock?
Occasionally products will be out of stock and in this case we will offer you an alternative brand or a refund depending on what alternatives are available. We only sell genuine original products so if your choice brand is unavailable it is likely that we can still complete your order with identical products from another manufacturer.
Do you accept credit cards?
Yes, we do.
hhow fast is delivery?
This depends on may factors outside our control so we can never "guarantee" a delivery date unless special couriour is used but this obviously costs more
Is your packing discreet??
We always guarantee delivery and our packets are as discreet as possible so delvery rate is 99.9% , if your item is lost or damaged in transit we will reship it for free. In the case a package is seized becaue it is an illegal item in your country we will not be responsible for re-shipment or refund . Please check local laws on what is allowed to be shipped into your country before ordering,HPM is not responsible for you breaking the laws in the country in which you reside .
When will i receive my package?
Items will be delivered by registered airmail or courior like ems or dhl,this takes normally 2-21 days to most destinations worldwide
Is a signature required on arrival?
Items will need to be signed for on delivery unless you request unsigned for when ordering
What means Semi-shipped?
Large orders are shipped in parts for maximum security.
Give me the tracking number / Do you provide tracking numbers? / Are the packages trackable?
We are using different mail services, all of the packages are trackable but the info is often not displayed online . We can not provide tracking for some orders as they are shipped from countries where tracked mail is not offered.Please be patient as majority of packages are delivered within expected timeframe.Send 1 email per qestion ,if u end us 10 emails per hour about the same issue we will delete all and add you to the spam list as this slows down the whole system for everyone else
My package is late / What will i do?
It is normal that mail delays occur from time to time as the mail service is not 100% stable. Please don’t send us multiple emails per day asking if theres a problem
when you have only just placed your order, this only causes congestion in the system that slows our response time to legitimate questions, just send one and your question will be answered as soon as possible. BY USING THE SITE YOU ARE AGREEING TO THE ABOVE MENTIONED TERMS AND CONDITIONS |
